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Graduate Contact Centre Agents (Hausa Speaking) at Workforce Group

About the Company

Workforce Group – Our client, a reputable Commercial Bank is currently seeking applications from suitably qualified candidates to fill the vacant position below:

Job Title

Centre Agents (Hausa Speaking)

Job Location

Lagos

Summary

We are currently recruiting Contact Center Agents for a reputable bank. H/She will be the liaison between the bank and its current and potential customers.
H/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

-Managing large amounts of inbound and outbound calls in a timely manner.
-Following call center “scripts” when handling different topics.
-Identifying customers’ needs, clarify information, research every issue and providing solutions.
-Meet personal/team qualitative and quantitative targets.
-Seize opportunities to upsell products when they arise.

Requirements

-HND/B.Sc in any discipline.
-Must not be more than 27 years old.
-Excellent spoken English with impressive interpersonal skills.
-Fluency in Hausa.
-Must be resident in Lagos.

Application Deadline

26th February, 2019.

How to Apply

Interested and qualified candidates should: Click here to apply online

Important

Getting this job would require sitting for a test or an interview. Click here to use our app to prepare well !!!

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Enoch Olisa

Enoch Olisa

I am passionate about helping young people.

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