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Graduate Customer Service Representative at Getfit Technologies

About the Company

Getfit Technologies Limited is one of the fastest growing indigenous startups, that focuses on fitness wear-ables and highly customer centric.

Job Title

Customer Service Representative

Job Location

Abuja

Job Functions

-Contribute to team effort by accomplishing related results as needed
-Manage large amounts of incoming calls, Social media messages
-Generate sales leads
-Identify and assess customers’ needs to achieve satisfaction
-Build sustainable relationships of trust through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
-Follow communication procedures, guidelines and policies
-Go the extra mile to engage customers
-Resolve customer complaints via phone or social media platforms
-Take key information and other pertinent information
-Inform customer of deals and promotions
-Sell products and services online
-Work with customer service manager to ensure proper customer service is being delivered
-Strong phone contact handling skills and active listening
-Customer orientation and ability to adapt/respond to different types of characters
-Excellent communication and presentation skills
-Ability to multi-task, prioritize and manage time effectively

Requirements

-Minimum Qualification: HND/BSC
-Experience Level: Minimum of 1 year

Top Skills & Proficiencies

-Customer Service
-Product Knowledge
-Quality Focus
-Market Knowledge
-Documentation Skills
-Listening Skills
-Phone / Social media Skills
-Resolving Conflict
-Multitask
-Patience
-Negotiation
-Positive Attitude
-Attention to Detail
-People Oriented
-Analysis
-Problem Solving
-Organizational Skills
-Adaptability
-Ability to Work Under Pressure
-Computer Skills

Application Deadline

1st March, 2019

How to Apply

Interest and qualified candidates should send their Cover Letter, CV and a picture to: vacancy.getfitng@gmail.com

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Enoch Olisa

Enoch Olisa

I am passionate about helping young people.

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