Graduate Customer Service Representative at Getfit Technologies
About the Company
Getfit Technologies Limited is one of the fastest growing indigenous startups, that focuses on fitness wear-ables and highly customer centric.
Job Title
Customer Service Representative
Job Location
Abuja
Job Functions
-Contribute to team effort by accomplishing related results as needed
-Manage large amounts of incoming calls, Social media messages
-Generate sales leads
-Identify and assess customers’ needs to achieve satisfaction
-Build sustainable relationships of trust through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
-Follow communication procedures, guidelines and policies
-Go the extra mile to engage customers
-Resolve customer complaints via phone or social media platforms
-Take key information and other pertinent information
-Inform customer of deals and promotions
-Sell products and services online
-Work with customer service manager to ensure proper customer service is being delivered
-Strong phone contact handling skills and active listening
-Customer orientation and ability to adapt/respond to different types of characters
-Excellent communication and presentation skills
-Ability to multi-task, prioritize and manage time effectively
Requirements
-Minimum Qualification: HND/BSC
-Experience Level: Minimum of 1 year
Top Skills & Proficiencies
-Customer Service
-Product Knowledge
-Quality Focus
-Market Knowledge
-Documentation Skills
-Listening Skills
-Phone / Social media Skills
-Resolving Conflict
-Multitask
-Patience
-Negotiation
-Positive Attitude
-Attention to Detail
-People Oriented
-Analysis
-Problem Solving
-Organizational Skills
-Adaptability
-Ability to Work Under Pressure
-Computer Skills
Application Deadline
1st March, 2019
How to Apply
Interest and qualified candidates should send their Cover Letter, CV and a picture to: vacancy.getfitng@gmail.com
