Graduate Customer Service Intern at Cornerstone Staffing
About the Company
Cornerstone Staffing – Our client, a big player in the FMCG Industry is currently recruiting suitably qualified candidates to fill the position below:
Job Title
Customer Service Intern
Job Location
Lagos, Nigeria
Job Description
We are looking to recruit a Customer Service Interns. This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.
Responsibilities
-Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
-Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
-Direct or route customer calls to appropriate personnel for assistance.
-Work with customer service manager to ensure proper customer service is being delivered.
-Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
-Handle dissatisfied customers in a polite and professional fashion.
-Track and follow-up all customer requests in a timely manner.
-Compile reports on overall customer satisfaction.
-Identify and assess customers’ needs to achieve satisfaction.
-Track and follow-up all customer requests in a timely manner.
-Compile reports on overall customer satisfaction.
-Identify and assess customers’ needs to achieve satisfaction.
Qualifications
-Minimum B Sc degree in any field
-1-2 years experience in Customer Relationship Management will be a plus.
-Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
-Effective communication and interpersonal skills (both written and verbal)
-Self-motivated and able to work independently and in team environments
-Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
-Ability to multi-task and manage several projects simultaneously
-Exceptional customer service and follow up skills
Application Deadline
23rd May, 2019.
How to Apply
Interested and qualified candidates should: Click here to apply online
